Our Promise
Customer Satisfaction
At Cava Del Vino, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, you may return it within 30 days of receipt for a full refund of the purchase price. All returned items must be in their original condition and packaging to qualify. We're committed to providing quality products and excellent service, so please reach out to our support team if you have any questions regarding your return.
Return Process Steps
To initiate a return, please contact our customer service team at support@cavadelvino.com. They will provide you with a return authorization number and further instructions on the return process. Once we receive the returned items, you will receive a refund via your original payment method within 5-7 business days. We appreciate your understanding and cooperation.
Exclusions and Conditions
Certain items, such as opened bottles of wine, cigars, or spirits may not be eligible for returns unless defective. Please refer to our website for specific product return guidelines. Your satisfaction is our priority.